Contact Us

We are servicing our members in-branch by appointment only.


Please contact our Main Branch if you would like to make an appointment: call 416-255-1742 or send an email to main@moyafinancial.ca. Also, please be advised of our new temporary branch hours by clicking Branch Locations & Hours below.

To protect yourself and our staff, we ask that anyone who is feeling unwell or who is returning from international travel, or who has had close contact with a family or household member who has returned from international travel, refrain from visiting the branch.

UPDATE: Effective January 18, 2021, all in-branch services will be appointment only and limited to essential transactions. All other transactions must be completed remotely either over the phone, using an ATM, online banking, or mobile banking.

We are committed to being here for you. Our staff can assist you with most of the services remotely:

  • If you require assistance with day-to-day banking, products, or services, please call 416-255-1742 or send an email to main@moyafinancial.ca.
  • If you require assistance with term deposits or mutual funds, please call 416-255-1742 ext. 208 or send an email to invest@moyafinancial.ca.
  • If you require assistance on loans or mortgages, please call 416-252-6527 or send an email to loans@moyafinancial.ca.

So as to best respond to your inquiries, in your voice messages and/or emails please include the best number and email to reach you.

​Branch Locations & Hours

Main Branch
747 Brown’s Line
Toronto, ON
M8W 3V7

Hours
Monday         11:00 AM to 3:00 PM
Tuesday         11:00 AM to 3:00 PM
Wednesday   11:00 AM to 3:00 PM
Thursday       11:00 AM to 3:00 PM
Friday            11:00 AM to 3:00 PM
Saturday       Closed

Please note that our staff can assist you with most of our services remotely, Monday to Friday, from 9:30 AM to 4:30 PM.

______________________________________

Hamilton Branch
Villa Slovenia
23 Delawana Drive
Hamilton, ON
L8E 3N6

Hours
Monday         Closed
Tuesday         3:00 to 6:00 PM
Wednesday   Closed
Thursday       Closed
Friday            12:00 to 3:00 PM
Saturday       Closed

______________________________________

Manning Branch
Our Lady Help of Christians
611 Manning Avenue
Toronto, ON
M6G 2V9

Hours
Our monthly visits are temporarily suspended.

______________________________________

Dom Lipa Nursing Home
52 Neilson Drive
Etobicoke, ON
M9C 1V7

Hours
Our in-house services are temporarily suspended.

​Phone

Main Branch
Tel: 416-255-1742
Toll-free: 1-888-728-1742
Fax: 416-255-3871

Hamilton Branch
Tel: 905-578-7511
Fax: 905-578-5130

Manning Branch
Tel: 416-531-8475
Fax: 416-531-8533

Lending Services
Tel: 416-252-6527
Fax: 416-252-2092

Email

Main Branch
main@moyafinancial.ca

Hamilton Branch
hamilton@moyafinancial.ca

Lending Services
loans@moyafinancial.ca

Investment Services
invest@moyafinancial.ca

Board of Directors
directors@moyafinancial.ca

Marketing Department
marketing@moyafinancial.ca

​Office Closures

January 1New Year's Day
February 15Family Day
April 2Good Friday
April 3Easter
May 24Victoria Day
July 1Canada Day
August 2Civic Holiday
September 6Labour Day
October 11Thanksgiving
November 11Remembrance Day


​Update Your Contact Information

It’s best to keep your contact information current. Please let us know if there have been any changes to your membership information – for example, a change of address or phone number.

You can easily and securely update information through online banking. Please note, this only works through online banking, and not through mobile banking.

How to Update Your Information:

  1. Login to online banking.
  2. Select “Profile & Settings” on the left menu.
  3. Select “Change Contact Information”.
  4. Enter your updated email, phone number, and/or address.
  5. Specify when the change will take place or leave the current date if it’s already happened.
  6. Specify the best time to contact you to verify you made these changes. If you would not like us to contact you, leave this section blank.
  7. Select “Continue” and a secure message will be sent to our branch.

​How Can We Improve?

We would love to hear from you. Your input is an invaluable source of learning and growth. It helps us to create new and innovative ways to deliver the best possible service, to recognize exceptional staff performance or to address any concerns that may arise.

We’d love to hear any words of praise, encouragement or suggestions on how we can improve. 

You have a few options to get in contact:

  • Visit: Moya Main Branch, 747 Brown’s Line
  • Call: 416-255-1742
  • Email: feedback@moyafinancial.ca
  • Submit: Send us your feedback using the form below.

Please be sure to provide the name(s) of the staff involved, so we can be certain to give proper recognition. Thank you!

Having trouble solving your problem? Escalate the issue. 

GET IN TOUCH

Make an Appointment

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Send Us Your Feedback

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