Moya Financial needs both your up-to-date contact information and preferences, and information about your current financial situation for a number of reasons. First, it’s very important for the credit union to be able to alert you quickly in cases of possible fraud or other unauthorized activity in your accounts, or if your debit or credit card is lost, stolen, or compromised.

Why does Moya need to know your financial circumstances? Good banking service is service that meets your needs. Only if we know you well can we give you good advice. Not all financial advice is suitable for everyone; we need to know your unique situation to adapt our advice to fit your needs. The better we know you, the better we will be able to make sure our services suit you. We might have a special offer that’s perfect for you!

We want to contact you the way you prefer. That way, both you and Moya will know that you’re getting the information you need from your credit union. If you prefer email, for example, we will email you news, offers, and tips to help you with day-to-day banking. If you prefer postal mail or telephone, let us know, and that’s how we’ll keep in touch.

So please ensure that the information we have for you is up to date. You’ll be glad you did.

Protecting your privacy – We’re in it together

Member privacy is important to us. We’re committed to protecting our members’ privacy and safeguarding your personal and financial information. We’re also committed to protecting the personal information of credit union employees and other individuals. 

We collect only the personal information required to improve the services we offer and to contact you with information about our services. We will not share any of your personal information with any other organization without your express knowledge and consent.

Find out how we take care of your personal information here. If you’d like to update your contact information, you can do so through online banking! Simply follow the steps that can be found here.