We’re Always Improving the Digital Member Experience
November 19, 2020
We are continuously trying, testing, learning, and listening because meeting members’ needs matters most. The COVID-19 pandemic has accelerated Moya’s priority of offering more digital banking services. We are working toward building a full-service digital branch. Your thoughts are important in helping us create a better online experience for everyone. We want to know if you think we’re on track, delivering online services that meet your needs.
In 2020, we upgraded the platform we use for our website and digital banking services so that we can now offer you more – more features, more accessibility, and more value.
Now that we’ve got the latest technology behind us, it’s time to test and learn. We started with a fully optimized website in the summer and worked on an improved online banking and app experience, which includes the most commonly used features. Check out the menu often for new options to make your online banking experience even better.
Currently, you can still use Moya’s former online and app banking services alongside our new digital experience. But once our new digital services and features are more robust, we’ll be retiring those older services so we can focus on providing you with even more.
Throughout 2021 and beyond, we will focus on ongoing improvements to our digital experience so that we are always bringing you the digital banking services you value most.
Here are some of the new features and enhancements we will add to your new digital experience:
- Optimized experience
- Digital wallets
- Increased security
- Scheduled e-Transfers
- Small business online banking
- Online voting
- Link your Collabria credit card