A Refreshed Digital Banking Experience is Here 

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  • A refreshed digital banking experience is coming

January 24, 2022

We are continuously trying, testing, learning, and listening because meeting members’ needs matters most. In 2020, we upgraded the platform we use for our website and digital banking services so that we can now offer you more – more features, more accessibility, and more value.

On February 9, we launched a refreshed Online Banking and Mobile App experience to our members. You'll find a new user interface, which brings an improved look and feel, and enhanced navigation. The refreshed experience also has additional security for your protection.

What's new?

Featuring the same functions and features as before, plus:

  • Increased level of security
  • Enhanced user-friendly navigation
  • Minimized scrolling for easier viewing
  • Optimized display for devices of all sizes
  • New contemporary look and feel

What's coming?

We'll soon be launching a new website! You may be asking yourself, "didn't you recently do that?" Yes, we did. And from the time we've launched our brand-new website until now, we've found ways to make it even better.

We'll still be keeping the same look and feel, but will greatly improve the functionality and site navigation (and speed!).

These changes are expected to occur in early spring.

Do I need to do anything?


ONLINE BANKING

As of February 9, all members will be transitioned over to our new Online Banking platform. Upon your first login, you will need to:

  • Enable "Remember Me" again if you had set this up previously.
  • Re-save your login and password if you had it previously saved.
  • NOTE: On February 9, Online Banking will be unavailable for approximately 4 hours, from 11:00 AM to 3:00 PM, while we upgrade the platform.


MOBILE APP

As of February 9, the new Mobile App will be available for members to download. Members who have auto-update enabled on their devices will get the new Mobile App automatically. Members who do not have auto-update enabled will need to manually download the new app from the App Store or Google Play.

Members will still have access to our old Mobile App until February 16 (just in case we need to work out any bugs while we transition over). After this time, our old app will be disabled and our members will need to fully transition to our new app.

To access the new Mobile App, you will need to:

  • Delete the current version of Moya Mobile from your phone, if it is already installed.
  • From the App Store or Google Play, search for "Moya Mobile App" and download the app.
  • NOTE: Do not delete your current Moya Mobile App until the new one is released.

Upon your first login, you will need to:

  • Enable "Remember Me" again if you had set this up previously.
  • Re-save your login and password if you had it previously saved.

Frequently Asked Questions

To learn more about Central 1’s Forge 2.0 digital banking platform, please visit their website here


PAGE UPDATED: FEBRUARY 9, 2022