​Essential Vs. Non-Essential Transactions

  • Covid-19
  • Essential Vs. Non-Essential Transactions

With the Provincial Government's announcement declaring the State of Emergency and issuing the Stay-at-Home order, we continue to ask members to avoid non-essential visits to our branches.

Effective January 18, 2021, all in-branch services will be appointment only and limited to essential transactions. All other transactions must be completed remotely either over the phone, using an ATM, online banking, or mobile banking.

  • If you require assistance with day-to-day banking, products, or services, please call 416-255-1742 or send an email to main@moyafinancial.ca.
  • If you require assistance with term deposits or mutual funds, please call 416-255-1742 ext. 208 or send an email to invest@moyafinancial.ca.
  • If you require assistance on loans or mortgages, please call 416-252-6527 or send an email to loans@moyafinancial.ca.

To best respond to your inquiries, in your voice messages and/or emails please include the best number and email to reach you.

Main Branch Operating Hours

  • Telephone Banking
    Monday to Friday 9:30 AM to 4:30 PM
  • In-branch Appointments
    Monday to Friday 11:00 AM to 3:00 PM 

Hamilton Branch Operating Hours

  • Telephone Banking
    Tuesday 3:00 to 6:00 PM
    Friday 12:00 to 3:00 PM
  • In-branch Appointments
    Tuesday 3:00 to 6:00 PM
    Friday 12:00 to 3:00 PM 

Essential transactions include:

  • Cash withdrawals over $500
  • Official Cheques (CAD/USD)
  • Certified Cheques
  • Debit card issuance if needed immediately (can be mailed if not in a rush)
  • USD cash transactions that cannot wait
  • Coin orders for businesses

Non-essential transactions that will not be permitted in-branch until further notice:

Account Opening for Existing MembersX

Account ClosureX

Balance InquiryXXXX
Bill PaymentX
Cash Deposit*

Cash Withdrawal Under $500 (per 24 hr)

Cheque Deposit*
Direct Deposit & Automatic Withdrawal InformationX

Investment RenewalsX

New Bill Payment SetupX
Stop PaymentX

*Cash and cheque deposits may be placed in our secure dropbox at the main branch.

A Note on Passbooks

We want to remind members that we are no longer updating or issuing passbooks. We offer free monthly account statements for seniors that can be mailed to your home. Ask one of our member service representatives how to change your passbook to a free monthly statement.

We thank you for your continued understanding and support during these times!

​No online banking? No mobile app? No problem.

Take advantage of our telephone banking option. With it, you can pay bills, invest in a term deposit, transfer money, and more!