​Helping our members through challenging times

How we're doing our part.

During these challenging times, we’re committed to maintaining a high level of banking access and support, providing expert advice and protecting our team and you.

The health and well-being of our members, staff, and their families are important to us. We believe it is our responsibility to assist in “flattening the curve” concerning the transmission of this virus. We will continue to use all precautions possible to prevent the spread of germs as outlined by the World Health Organization and government agencies.

UPDATE: Effective January 18, 2021, all in-branch services will be appointment only and limited to essential transactions. All other transactions must be completed remotely either over the phone, using an ATM, online banking, or mobile banking.

For now, we will continue servicing our members in-branch by appointment only Monday to Friday from 11:00 AM to 3:00 PM. Our staff can assist you with most of the services remotely Monday to Friday from 9:30 AM to 4:30 PM.

  • If you require assistance with day-to-day banking, products, or services, please call 416-255-1742 or send an email to main@moyafinancial.ca.
  • If you require assistance with term deposits or mutual funds, please call 416-255-1742 ext. 208 or send an email to invest@moyafinancial.ca.
  • If you require assistance on loans or mortgages, please call 416-252-6527 or send an email to loans@moyafinancial.ca.
  • View our Frequently Asked Questions below.

So as to best respond to your inquiries, in your voice messages and/or emails please include the best number and email to reach you.

A MESSAGE FROM YOUR CEO


​During this time of uncertainty surrounding the spread of COVID-19, we wanted to reassure you that we are taking all the necessary steps to ensure you will have access to your accounts. The safety of our members and staff is always our top priority and currently, we are taking extra precautions.

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BRANCH HOURS BY APPOINTMENT ONLY


Main Branch
Monday to Wednesday  11:00am to 3:00pm
Thursday  11:00am to 6:00pm
Friday  11:00am to 3:00pm

Hamilton Branch
Tuesday  3:00 to 6:00pm
Friday  12:00 to 3:00pm

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GOVERNMENT AID PROGRAMS


The Canadian Credit Union Association has compiled a list of resources to help you navigate the COVID-19 outbreak. Keep checking back for updates on the latest programs and relief efforts from the Government of Canada to best help individuals and businesses during this crisis.​

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CANADA EMERGENCY BUSINESS ACCOUNT


​To ensure that small businesses have access to the capital they need to see them through the current challenges, the Government of Canada has launched the new Canada Emergency Business Account (CEBA).​

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COMMUNITY RELIEF FUNDS


​We want to reassure our community we're here to help. We understand there are great challenges our community has been faced with, and we're here to provide support with Relief Funds. If your organization is in need of help, don't hesitate to reach out to us. Together we can find a solution.

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COLLABRIA CREDIT CARD PROGRAM


​Please follow the link below summarizing the various financial relief measures and programs that Collabria have put into place to support our cardholders through this evolving situation. Be sure to check back regularly for further updates.

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FREQUENTLY ASKED QUESTIONS

WAYS TO BANK