​Do you have a complaint?

At Moya Financial, we take your complaints seriously. Should you have a concern, we are committed to finding a solution that meets your needs and that may help us to improve our service to all our members.

The best way to address an issue is to raise it immediately with the person with whom you’re dealing. Even if you don’t notice the issue right away, you can always get in touch with us at any time to voice your concern. Please use the contact options provided below.

Before you begin, be sure to:

  • Have any supporting documents available.
  • Consider what solution you think is appropriate.

To help us serve you better, please follow these three steps: