Privacy

Moya Financial is committed to protecting the personal information of credit union members, employees, and other individuals. In order to protect all personal information collected, used, or disclosed by Moya Financial, we have adopted the Credit Union Code for the Protection of Personal Information.

On our website, we only collect personal information required to improve the services we offer, to improve our site content and, with your permission, to contact you with information about our services. We will not share any personal information obtained on this website with any other organization without your express knowledge and consent.

For more information on our web site Privacy Statement, please read below.

Information We Collect on our Site

You can visit all public areas of our site without providing any personal information about yourself. Our website collects only non-personal information based on a visitor’s Internet Protocol (I) address (this is not personally identifiable). Information collected includes the date and time of visit, the type of Internet browser used to access the site, the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.

Moya Financial’s internal website is solely for the use of authorized members of boards, committees, management, and staff of the credit union. Access requires a special “user name” and “password”. Personal information that is collected on this internal website is used solely for security and site management purposes and to facilitate business functions of Moya Financial.

Will a cookie be set on my computer when I visit this site?

To help us manage our website, we set a cookie on your computer that expires when you close your web browser.

If you send us an e-mail, any information provided by you will only be used for the purposes of responding to your inquiry or acting on your request. We will not use your name or e-mail address for any other purposes without additional consent.

Links to Other Websites

Our website contains links to other websites that are part of, affiliated with, or have a business relationship with Moya Financial. When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from the Moya Financial website (the referring address). Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.

We try to ensure each link is to a trusted and secure information provider; however, if you encounter a problem with any link provided by our site please advise us immediately at sasa.recnik@moyafinancial.ca or by telephone at (416) 255-1742 ext. 334.

How do I Contact Moya Financial with Questions or Concerns?

We welcome any questions or concerns about our Internet Privacy Statement or the practices of this site. Please contact us by e-mail or in writing at the following address:

Sasa Recnik, Marketing Manager
Moya Financial Credit Union
725 Brown’s Line
Toronto, ON, M8W 3V7
sasa.recnik@moyafinancial.ca

Notice: Moya Financial reserves the right to amend its Internet Privacy Statement and its Privacy Code at any time with or without notice. Please check this page periodically for changes.

Notes to Privacy Statement

This web site contains links to other sites. Please be aware that Moya Financial is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. Moya Financial is not responsible for the actions of these third parties, and the collection of personal information is in accordance with the privacy policy located at that site.

Links to other web sites or references to products, services or publications are provided only for your convenience and do not imply the endorsement or approval of such web sites, products, services, or publications by Moya Financial. We cannot vouch for the currency, accuracy, completeness, or authenticity of any site content or functionality or of any such references. Linking to any other site shall be at your sole risk, and Moya Financial will not be responsible or liable for any damages in connection with any such linking. Links to sites containing downloadable software are provided for your convenience only and Moya Financial is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement.

Useful Information and Links

Identity Theft

Identity theft occurs when someone steals your personal information to commit a crime. Here are some useful links to help you identify the signs, how to protect your identity, and how Phishing and vishing can put you at risk.

Please take a look at some General Information on identity theft.

Fraud

One of the most common fraud seen in Financial Institutions is Investment Fraud. It can include many different faces including insider trading, manipulating stock transactions and prime bank investment schemes.

Several resources and agencies are available to assist seniors, caregivers and others faced with a potential fraud situation.

Counterfeit Money

Counterfeit money affects everyone. It is illegal to even be in possession of counterfeit money. The following useful links help provide you with the information on how to protect yourself from becoming a counterfeit victim.

Detecting Counterfeit Money
General Information
Frequently Asked Questions

Credit Card Fraud

Credit card fraud is all too common. Protect yourself against being a victim. If you think that your credit card has been compromised, the best thing to do is call your credit card provider immediately. Credit card providers are now taking more measures to ensure your protection. Technological advances and tracking your usual spending are just a few. Call your credit card company today and inquire what privacy and protection measures are available to you. Your Moya Financial Mastercard numbers are listed below. Also, we have provided some links on protecting yourself against credit card fraud.

General Information

Lost or stolen Credit Union MasterCard?
Call within Canada and continental U.S.A.
1-800-567-8111
Outside Canada and continental U.S.A.
1 (306) 566-1276 (collect)

Debit Card Fraud

Debit card fraud is all too common. Some measures you can take to protect yourself against debit card fraud is to remember to protect your pin when using your card while using ABM’s and Interac purchases.

If your debit card has expired and you have not received your replacement card, be sure to call us at (416) 255-1742 or, stop by one of our Brown’s line branches and speak with us in person.

More information on protecting your card:
Protect your card

The Canadian Anti-Fraud Call Centre
http://www.antifraudcentre-centreantifraude.ca/