Contact Us

We are servicing our members in-branch by appointment only.

Please contact our main branch if you would like to make an appointment: call 416-255-1742 or send an email to

Please be advised of our new temporary branch hours:


Monday 11:00 AM to 3:00 PM
Tuesday 11:00 AM to 3:00 PM
Wednesday 11:00 AM to 3:00 PM
Thursday 11:00 AM to 3:00 PM
Friday 11:00 AM to 3:00 PM
Saturday Closed


Monday Closed
Tuesday 3:00 to 6:00 PM
Wednesday Closed
Thursday Closed
Friday 12:00 to 3:00 PM
Saturday Closed

In addition, we are:

  • Suspending in-house services to Dom Lipa.
  • Suspending monthly visits to Manning Office.

To protect yourself and our staff, we ask that anyone who is feeling unwell or who is returning from international travel, or who has had close contact with a family or household member who has returned from international travel, refrain from visiting the branch.

We are committed to being here for you: our staff can assist you with most of the services remotely:

  • If you require assistance on products and services or investments, please call 416-255-1742 or send an email to
  • If you require assistance on loans or mortgages, please call 416-252-6527 or send an email to

So as to best respond to your inquiries, in your voice messages and/or emails please include the best numbers and email to reach you.


Main Branch
Tel: 416-255-1742
Toll-free: 1-888-728-1742
Fax: 416-255-3871

Hamilton Branch
Tel: 905-578-7511
Fax: 905-578-5130

Manning Branch
Tel: 416-531-8475
Fax: 416-531-8533

Lending Services
Tel: 416-252-6527
Fax: 416-252-2092


Main Branch

Hamilton Branch

Lending Services

Board of Directors

Marketing Department

Office Closures

January 1 New Year’s Day
February 17 Family Day
April 10 Good Friday
April 11 Easter
April 13 Easter
May 18 Victoria Day
July 1 Canada Day
August 3 Civic Holiday
September 7 Labour Day
October 12 Thanksgiving
November 11 Remembrance Day

The above table are the dates we are closed for the 2020 year. Our holiday hours will be available closer to the end of the year.

Update Your Contact Information

It’s best to keep your contact information current. Please let us know if there have been any changes to your membership information – for example, a change of address or phone number.

You can easily and securely update information through online banking. Please note, this only works through online banking, and not through mobile banking.

How to Update Your Information:

  1. Login to online banking.
  2. Select “Profile and Preferences” on the left menu.
  3. Select “Change Contact Information”.
  4. Enter your updated email, phone number, and/or address.
  5. Specify when the change will take place or leave the current date if it’s already happened.
  6. Specify the best time to contact you to verify you made these changes. If you would not like us to contact you, leave this section blank.
  7. Select “Continue” and a secure message will be sent to our branch.

How can we improve?

We would love to hear from you. Your input is an invaluable source of learning and growth. It helps us to create new and innovative ways to deliver the best possible service, to recognize exceptional staff performance or to address any concerns that may arise.

We’d love to hear any words of praise, encouragement or suggestions on how we can improve. 

You have a few options to get in contact:

Please be sure to provide the name(s) of the staff involved, so we can be certain to give proper recognition. Thank you!

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Interested in becoming a member?