MAY 14, 2020
I hope and trust you are all well and managing yourself and your families through this most unusual time. It was certainly a Mother’s Day that we will remember for many years, and I join you in hoping life returns to something more normal in the months and years ahead.
In the meantime, we continue to support the health recommendations and the precautions taken for keeping our employees, members, and community safe during the COVID-19 crisis. The decisions to reduce our branch hours and service our members in-branch by appointment only for emergencies were not taken lightly. We understand that they impact your ability to access the financial services in the ways you were accustomed to.
Together we are all adjusting to our new normal. We are seeing dramatically higher online banking usage and have helped countless members over the phone. Volumes of email inquiries and assistance, relief loan applications, and individual inquiries have also increased considerably. Our staff and management are working very hard for you. Serving our members virtually and over the phone will continue to be Moya’s top priority. We recently successfully held our very first virtual Annual General Meeting; while we missed seeing everyone at our annual event, we continue to serve the membership and carry on the business of your financial institution.
I want to reiterate health official messages that the fight against COVID-19 is far from over – we will all be dealing with changes to our daily lives for the foreseeable future. Ontario’s plans for staging back-to-normal levels of economic movement is to help us protect each other. We all must do our part to work collaboratively to manage risk, use common sense and remain vigilant to flatten the curve. To stay up to date on what financial support programs are available from the different levels of government, I encourage you to visit COVID-19: Guide and Government Aid Programs. Many of the programs’ details change regularly.
Moya continues to develop its plan to reopen its doors to the public when it is safe and appropriate to do so. The health and safety of our employees and our members will remain the core of our decision making while balancing high-quality service expectations of our members. Non-essential branch visits will continue to be discouraged but know that we remain member and community focussed and are here for you.
Stay safe. Take care.
APRIL 3, 2020
These are extraordinary days. The Secretary General of the U.N. has called the COVID-19 crisis the biggest challenge to the world since the second world war. There are over a million of the world’s citizens now infected with this virus. Premier Ford, his entire team, and the province’s excellent medical professionals have an equally sobering message for us here in Ontario.
These next weeks will be crucial in what becomes the story of how Ontario dealt with this crisis. As I’m sure you know, the Province has recently announced very strict measures to keep us all safe and healthy.
Credit unions are considered an essential service, and we want to let you know we’re still here to assist you. Nothing is more important to us than the well-being of our staff, our members, and the community we serve.
Business As Unusual
We take communicating and supporting you through this crisis very seriously, and we are now taking additional measures to make our branches safe and help flatten the curve. Truly this is “business as unusual”. Effective immediately, we are limiting general access to our branches, and are now servicing our members for URGENT REQUESTS ONLY in-branch by appointment. Please contact our main branch if you would like to make an appointment: call 416-255-1742 or send an email to email@example.com. Also, be advised of our new temporary branch hours.
For extra clarity only visit the branch if you need one of the following: for an emergency cash withdrawal, or to obtain a bank draft/official cheque. If you must visit, you will experience extraordinary measures in the branch to help ensure the health and well-being of our members and our staff.
The vast majority of everyday banking activities, paying your bills, paying your taxes, and managing your investments, can be completed online, by using our Moya Mobile App, visiting an ATM, or calling us directly. If you would like to set up access to your online banking account, please contact us and we will get back to you with further details. Once you have access to online banking, you can download our free Moya Mobile App. All account login information is the same as your online banking.
Our staff remains ready Monday to Friday from 9:00 AM to 5:00 PM by phone or email. They are able to assist to:
- Pay bills
- Check your account balances
- Transfer money, including wire transfers
- Order cheques
- Any issues with online banking or member debit cards
- New investments or term deposit renewals
- Updating account information
For updated information about banking services, please continue to regularly refer back to our web page moyafinancial.ca/covid-19/ and visit us on our social media channels.
Management and staff of Moya Financial would like to thank you, our members, for your patience and cooperation as we work through this crisis and all of the unique challenges it presents. We all have a part to play in flattening the curve, so let’s all do our part together.
Now is the time to do what we must to take care of yourself and our entire community. Be kind. Be generous. Be tolerant. We will get through this. Take good care.
MARCH 23, 2020
We are monitoring the COVID-19 health crisis on a daily basis, as I’m sure are you. We can now feel the impact on our everyday life in small and large ways, but please rest assured that everyone here at Moya Financial is committed to helping our members through these uncertain times.
On the best advice of public health officials and to continue to do what we can to both protect our employees and continue to serve your banking needs, we are making the following changes to our services:
- We are reducing our main Brown’s Line branch hours as follows:
- Monday to Wednesday: 11:00 AM to 3:00 PM;
- Thursday & Friday: 1:00 to 5:00 PM;
- Saturday: Closed.
- You can always check online at moyafinancial.ca/covid-19/ for the latest branch hours.
- Our Hamilton branch will be closed on Thursdays & Saturdays until further notice.
- We will remain open on Tuesdays from 3:00 to 6:00 PM and on Fridays from 12:00 to 3:00 PM.
- We are suspending Dom Lipa visits as per government directive as well as monthly visits to Manning.
Extra precautions to both help prevent the spread of COVID-19 and continue to meet your needs are in place for our branches. These include extra cleaning and social distancing to reduce personal contact.
To protect yourself and our staff, we ask that anyone who is feeling unwell or who is returning from international travel, or who has had close contact with a family or household member who has returned from international travel, refrain from visiting the branch.
We suggest that contacting us via phone, email or online is preferred during this time. If you need cash remember that we have a network of over 4,500 fee-free ATMs accessible 24 hours a day, seven days a week. You can find your closest ATM on our website or call us. Our staff can assist with the majority of your banking need in this fashion. While you may experience slower than usual response times due to a higher volume of calls and emails, rest assured that we are committed to providing you with the best service we can. Our staff is available via phone or email during our revised hours:
- If you require assistance on products and services or investments, please call 416-255-1742 or send an email to firstname.lastname@example.org.
- If you require assistance on loans or mortgages, please call 416-252-6527 or send an email to email@example.com.
We would like to remind you that Moya Financial has several digital options available to help meet your financial needs:
- Online banking offers many of the same services that you can access by coming into the branch, including paying your bills and making loan payments.
- Moya Mobile app works on most mobile devices, offering the most sought-after features of online banking whenever and wherever it suits you.
- Interac e-Transfer is a quick and secure method to transfer funds. All you need is your recipient’s email address or mobile phone number to send money in just a few quick and easy steps.
If you have any financial concerns brought on by the COVID-19 crisis, please know that we are going to get through this as a community. We are here to help. We understand this can be a trying time. Each members’ situation is unique, and we will work together to find a solution.
We’re going to get through this together
Our employees are our family. They are also your neighbours, friends and community members. Since the beginning of this outbreak, they have worked hard with your continued best interests in mind. And we stand with them in these tough times.
The measures we’ve put in place protect our employees, reduce their exposure to COVID-19 in the workplace, and provide our staff with the time they need to take care of their loved ones and themselves.
Let’s get social online
Tell us what you’d like to see on our Facebook and Instagram accounts with a direct message. If you haven’t followed us on our social media platforms, please do so today – it is a great way to communicate together. We have some great stories to share, help and encourage you to stay comfortable while social distancing is in place. For more great content, please visit our blog and listen to our Moya Financial Matters podcast, where I’ll be chatting soon about how Moya Financial is meeting these challenges with our community in mind.
For the most up to date information pertaining to our response to the COVID-19 crisis be sure and visit our web page moyafinancial.ca/covid-19/ frequently and stay current on the latest developments. We have created a Frequently Asked Questions section that will be updated regularly.
We thank you for your business and your trust. We’re going to get through this together.
MARCH 18, 2020
Like you we have watched with concern the fast moving developments around the COVID-19 crisis, including the declaration of a state of emergency in the Province of Ontario, and a limit to gatherings of more than 50 people.
We, first of all, want to assure you we are here for you and we will get through this most urgent crisis together. The Slovenian community has a tremendous history of resilience and fortitude through the most challenging times, and those new to our community as well have no doubt faced difficult times as well.
We are taking care of our people here at Moya Financial and our customers by continuing to take extra precautions in our branches to protect our employees and members. Our branches remain open with our regular hours.
We’re committed, as I am sure are you, to doing our part to help slow the spread of COVID-19. When possible, we encourage social distancing, as recommended by the Public Health Agency of Canada, and suggest that contacting us via phone, email or online is preferred during this time.
As always, you can connect with us:
- By phone: simply call us at 416-255-1742 for assistance, during regular business hours.
- Online: visit our website moyafinancial.ca for information and updates.
- Social media: We will be most active on our Instagram and Facebook pages for updates.
Most banking services are available online from our website, and of course through our network of 4,500 fee-free ATMs across Canada. You can find a list of those locations on our website.
Please know that we have strong business continuity programs in place, and your financial institution is rock solid. Please reach out to us if you are concerned in any way about your financial situation or need advice – we are here for you in these most difficult of times.
MARCH 13, 2020
To Our Valued Members,
During this time of uncertainty surrounding the spread of COVID-19, we wanted to reassure you that we are taking all the necessary steps to ensure you will have access to your accounts in person and online.
The safety of our members and staff is always our top priority. Currently, we are taking extra precautions such as:
- Adding cleaning staff during and outside office hours for the disinfection of common areas.
- Increasing the cleaning of all door handles, buttons, common area surfaces, teller terminals, etc.
- Providing hand sanitizers and encouraging members and staff to use it. Before performing each service/transaction, all tellers are required to sanitize their hands, pens, and teller terminals.
We offer multiple ways to bank to ensure you have access to your accounts 24/7. We encourage all members who are not enrolled in the following services to enroll now:
- Online Banking
- Mobile Banking with Mobile Deposit
- Moya MemberCard® debit card with access to surcharge-free ATMs at over 4,500 locations
- Interac e-Transfer
These remote banking services will help you manage your finances effectively during these times.
Please use the links above to learn more about each of these services online. If you need assistance with any of these services or have questions, please call 416-255-1742 during our business hours.
Wishing you and yours safety and wellbeing.